The Web as Public Pillory

      By: Terrance Heath  |  June 27, 2006

      We've all had moments we'd rather not have become public
      knowledge. We've all done things we'd rather our friends
      and family — let alone the whole world — never know
      about. And there was a time when — except, say, for
      celebrities like
      Britney Spears
      — most of us never had to worry about
      the humiliation of our worst moments or embarrassing acts
      publicized That was, of course, before the web. Maybe it was
      before the age of the video camera. No, maybe it was before the
      advent of audio recording. Wait. Make that before the dawn of
      human speech. Well, maybe even before that.

      My point is that public exposure of our human foibles is nothing
      new, and certainly wasn't created by the web, but this

      tale of a lost cellphone
      is just the latest in a series of
      stories that illustrate how the web, combined with the popularity
      of blogging, the ubiquitous nature of videophones, and sites like
      YouTube., have brought about
      a rebirth of the pillory or the public stockade.

      Three weeks ago, Mr. Guttman went on a quest to retrieve a
      friend's lost cellphone, a quest that has now ended with the
      arrest of a 16-year-old on charges of possessing the missing
      gadget, a Sidekick model with a built-in camera that sells for as
      much as $350. But before the teenager was arrested, she was
      humiliated by Mr. Guttman in front of untold thousands of people
      on the Web, an updated version of the elaborate public shamings
      common in centuries past.

      The tale began when Mr. Guttman's best friend Ivanna left her
      cellphone in a taxicab, like thousands of others before her.
      After Ivanna got a new Sidekick, she logged on to her account
      — and was confronted by pictures of an unfamiliar young
      woman and her family, along with the young woman's America
      Online screen name.

      The 16-year-old, Sasha Gomez, of Corona, Queens, had been using
      the Sidekick to take pictures and send instant messages. She
      apparently did not know that the company that provided the
      phone's service, T-Mobile, automatically backs up such
      information on its remote servers. So when Ivanna got back on,
      there was Sasha.

      Using instant messages, Mr. Guttman tracked down Sasha and asked
      her to return it. "Basically, she told me to get lost,"
      Mr. Guttman recalled. "That was it."

      And in a different time, that might have been it. Outside of a
      phone call to the police, and another to T-Mobile, no one would
      have heard of the incident that eventually involved thousands of
      strangers, the teenager's family, and eventually ended in her
      arrest. But the the web page went up, along with pictures of
      Sasha and her family for anyone nursing a grudge about a lost or
      stolen cellphone to commiserate. And then some.

      I was immediately reminded of the now infamous "Bus Uncle"
      video
      that circulated the web after a Hong Kong bus commuter
      captured a confrontation over a loud cellphone conversation and
      posted it online. Before that there was the even more infamous
      "Dog
      Poop Girl,"
      so dubbed and made famous by South Korean
      bloggers after her dog relieved itself on the subway and her
      refusal to clean it up led to a confrontation with fellow
      commuters. (A sidekick lost in a taxi cab, a loud cellphone chat
      on the bus, and an incontinent pooch on a subway. Does travel or
      commuting figure into this phenomenon somehow?)

      It's easy to point and laugh at the "stars" of
      these now-public dramas, and to nod with judgmental approval at
      the consequences they've faced due to exposure: loss of
      privacy, loss of jobs, threats, arrest, etc. But from my own
      perspective, I can think of some moments I'm glad nobody
      whipped out a videophone or camera phone; moments when I morphed
      into an irate customer or exasperated parent, for example. The
      story could spread around the world, probably without my side
      being told or my even knowing about it until the consequences of
      exposure started rolling in.

      So, looking at it from the other side, there's legitimacy to
      concerns that the "smart mob" of online community may
      sometimes morph into
      a mob of the more old fashioned short
      .

      The Dog Poop Girl case "involves a norm that most people
      would seemingly agree to -- clean up after your dog," wrote
      Daniel J. Solove, a George Washington University law professor
      who specializes in privacy issues, on one blog. "But having
      a permanent record of one's norm violations is upping the
      sanction to a whole new level . . . allowing bloggers to act as a
      cyber-posse, tracking down norm violators and branding them with
      digital scarlet letters."

      Howard Rheingold, who studies and writes about the impact of
      technology on the behavior of groups, said the debate should
      begin with an understanding that the rules of privacy have
      changed.

      "The shadow side of the empowerment that comes with a
      billion and a half people being online is the surveillance
      aspect," he said. "We used to worry about big brother
      -- the state -- but now of course it's our neighbors, or
      people on the subway."

      With society awash in personal data that is bought and sold
      daily, those who would use it as a weapon have few barriers.

      And we're more awash in personal information than perhaps
      most of us know. AT&T, for example, just changed its privacy
      policy to basically make it clear to its customers that
      AT&T owns their data
      , and can do with it as it pleases.
      John Aravosis, of Americablog,the blogger who exposed
      ex-White House reporter Jeff Gannon
      , reported how easy it is
      to buy just about anyone's phone records, and then went out
      and
      bought Wesley Clark's records
      just to prove it. (As a
      side note, it's pretty easy
      to track your location too, if you carry a cellphone
      .

      Here's how
      . Here's where. Or here. Or here.)

      More recently, conservative blogger Michelle Malkin posted the
      phone number of an anti-war student group, resulting in the group
      receiving
      death threats
      against its members. The blowback was that
      another blogger posted
      Malkin's home address and phone number
      . And then
      there's the Comcast technician who fell asleep on a
      customer's couch, ended up on
      YouTube
      , and lost
      his job
      .

      So, in a way, AT&T is right. Your data and personal
      information isn't your own. It's
      everybody's. And if that's the case, and stories like
      that above are any indication, then the web as public pillory is
      here to stay. The stockade is back in the public square, the
      public square is the world, and it looks like everyone is
      eligible for a turn in the stocks.

      Andy Warhol is supposed to have said that in the future we'll
      all be famous for 15 minutes. He probably had no idea how right
      he was, or just what kind of fame — unsought and unwelcome
      — we might all be in line for.

       

      Legacy Comments