N-TEN Impressions

      By: Tom Lee  |  April 5, 2006

      It was just a couple of weeks ago that Jess and I made our way out to Seattle for this year's N-TEN Nonprofit Technology Conference. This was the first event dedicated to nonprofits' online strategies that I've attended. Not quite knowing what to expect from each of the defined seminar tracks, I stuck with what I knew best: the geeky stuff.

      Due to a compressed travel schedule, I was only able to make it to three seminars: Open APIs, emerging technologies and Web 2.0 security concerns. But despite the planners' attempt at variety, a recurring theme emerged in each of these sessions. The presenters would cover one or more fascinating, geeky and powerful technologies or sites, discuss how they were being used, then open the floor to questions. Inevitably the conversation would arrive at the same point: what can this actually do for my organization? To the presenters' credit, their answer was frequently an honest "not much."

      The problem was a fundamental one. This year's hot topic was the collection of technologies that, in lieu of a clear definition, we've all taken to calling "Web 2.0". Flickr, del.icio.us and MySpace's URLs were furiously jotted onto hundreds of notepads by harried technical directors already planning their reports. But these sites aren't successful because of AJAX and rounded corners; they're successful because they're democratized, flat spaces — attributes that have allowed them to grow large and dedicated communities of users.

      And while everyone at the conference wanted to build their list, many expressed an inability or organizational unwillingness to do so at the expense of control of their message. That's a perfectly legitimate choice, but it makes many of these newest technologies irrelevant.

      I also found it telling what technologies weren't being talked about: virtually nobody discussed blogging or podcasting. I'm sure that's because previous NTCs have covered that ground pretty thoroughly — but I think some repetition might be in order. Given the number of times I heard attendees complain about their organizations' constellations of legacy Access databases, it was hard to believe that everyone had internalized the lessons of past conferences.

      So that, I think, is the Big Thing I took away from Seattle: learning about the latest buzzword technologies is a good and worthwhile thing for nonprofits to do, but it's much harder to figure out how those technologies fit together with your supporters and mission than it is to figure out how they integrate with each other. Getting a web service to talk to your website is far simpler than getting your executive director to blog on it. Figuring out how and why you should use these new tools is the real question facing nonprofit technologists, and one that the sessions I attended left largely unanswered.

      Comments

      Hello Tom and everybody, My experience helping Argentine NGO's work with a community of volunteer fundraisers abroad coincides with your statement that "many expressed an inability or organizational unwillingness to do so (build their list) at the expense of control of their message." While I cannot argue that it is a legitimate choice, it reminds me of playing the violin while the Titanic sinks. One of the challenges for the sector is to democratize philanthropy itself. It will require greater comfort with decentralizing and outsourcing, as well as a commitment to look further than the foundations with the famous last names. Diaspora philanthropy, CSR, social enterprise and in general blended value type thinking are helping move this way. In the end it will create a more sustainable base for the organizations that embrace not only these kinds of strategies but the emerging technologies that in turn enable their implementation. Since they go hand in hand but not necesarily at the same time, the first challenge is to show successful examples of their use and replicate (cross my heart: I do not work for Ashoka). It would have been nice if the NTC had been able to do that. Thanks Tom for going and blogging the conference! Daniel
      seems like it's way too easy for geeks and tech entrepreneurs to get carried away with the latest and lose sight of the basics (ie. database) that orgs really need before they can think about some of the fancy stuff we'll be talking about this sort of thing at our NetSquared meetup on Wed here in DC (and on Tues in SF and Austin): you should come: http://netsquared.meetup.com/2/
      Hey Michael, I spent thirty minutes yesterday thinking about how to use Frappr for an event that is 6 months away when I should have been giving some TLC to our database/client manager...so I feel all pot this kettle now. I looked up NetSquared and would love to come...except I live in Buenos Aires right now. Did not see any virtual participation possibilities but will make sure to look up meeting when I am next in the States. Saludos, Daniel
      It's a real shame that you came away from NTEN frustrated that these questions didn't get answered well enough. I'm really glad EchoDitto is brining cutting edge tools to established orgs and not just working with databases, etc. Your work is a great hybrid. I'll drop a couple URLs for my two cents: Top Ten Reasons Why Nonprofits Should Consider Blogging http://marshallk.com/top-ten-reasons-why-non-profits-should-consider-blogging/ Thirteen Reasons to Use Tags http://marshallk.com/13-reasons-to-use-tags Teaching RSS: A Discussion http://marshallk.com/teaching-rss-a-discussion Those are just a few. It is so important that enthusiasm in nonprofits for the best new tools out there not backslide any further - it's just starting!