Entrepreneur Magazine recently wrote an article regarding the impact customers can have on a company's website. The article asks, "Why not let [the customers] customize what they see on your site?"
EchoDitto co-founder and CEO Harish Rao is featured in the article and argues that the worst thing an entrepreneur can do is ignore its customers and their input. "You have to listen to those conversations," Rao says. "Then you have to decide: You can participate, or you can host the conversations yourself."
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