I almost stopped myself from posting this. Because no one likes a cranky-pants. In this rapidly evolving field of online campaigning and "new media", we're quick to exalt and profile massively successful campaigns. When I train others on building effective online campaigns, I like to point to projects like Green my Apple, Invisible Children and Nothing But Nets (among others).

      But we rarely highlight those that under-perform. Our space lacks a healthy, open, and productive dialogue around the campaigns that don't meet wild success (ie. the majority). Perhaps we're worried that the non-converts, those who don't yet 'get it' will fail to see the wonders and virtues of the internet if we let them see anything short of magic. Perhaps we're simply all too nice to be critical.

      Whatever the case, we owe it to one other to support our collective growth and learning in this new space. And we can do that more effectively through critical -- good-intentioned, loving, and supportive -- discussion rather than through sheer gloss. My colleague Sam Dorman opened this year's Web of Change conference invoking a similar feeling shared by Jon Stahl, one of our friends at One/NW who seems to have arrived at the same place.

      Kudos to one campaigner for asking his peers on the Progressive Exchange email list the other day whether they thought Credo's petition landing page to be more effective than EFF's.

      Every campaign's goals and objectives are different, so we can't apply universal metrics of success without insight into each campaign's strategy. But we can start talking about them from the perspective of our users or the stated audience.

      So, my request of you, fellow technologist, campaigner, or new media geek: in our haste to parade noteworthy campaigns, let's not be afraid to critique those campaigns that students and rising practitioners need not replicate.

      Hopenhagen.org, in its current iteration, is one such campaign. Check it out, and then tell me if you agree/disagree:

      (1) Theory of change -- missing in action. As a visitor, I can't help but wonder if my participation here is going to have any real-world impact on these international climate negotiations. I'm asked to sign a petition and tell the world what gives me hope. Digging deeper, we're told that the petition will be delivered to world leaders gathering for the climate talks in Copenhagen in December. But there's no indication of how these power players will hear our call -- hand delivery to each delegate at their hotel? display of the website on a big screen inside the negotiating room? press conference?

      When I first saw this website over the summer, it was also missing a clear ask of these leaders as part of the petition, which it has thankfully since added (summarized as "seal the deal").

      To do: Identify and explain a politically effective delivery mechanism for the names/statements being added to the website, then communicate that strategy to prospective signatories. Unless this campaign is truly riding on hope alone (sorry, low blow).

      (2) What's our goal? The counters showing the total "messages of hope" as well as days remaining to "seal the deal" is a great way to show momentum, and helps me see that i won't be alone if I participate. But, related to above, it's unclear what kind of numbers we need to achieve in order to make a real impact on these leaders and these negotiations. Is it enough to simple "become a citizen of Hopenhagen"?

      To do: Add a numerical goal. Ideally a number that we could reach if we all chip in -- but one that's also politically effective. Assuming that a credible plan for delivering our names/signatures is in place (above), how many names/messages are needed to make an impact on the delegates? 100k? 500k? 1 million? From how many countries? Try to answer the question, "if X number of people participate, then Y outcome could/will happen [at Copenhagen]."

      (3) What's the next action here? Bonus points for presenting me with some share tools after I signed, but is this where it ends? Is this really all that I can do, now that you've explained how important this global summit is to our future? I first signed the petition in early July. Two months later, I have yet to receive an email telling me what else I can do. This feels like a project that was paid for and sent to pasture. Real campaigns and real "movements" continue to communicate and engage and organize those who have stepped up and demonstrated interest.

      To do: Along with share tools, give participants a specific goal for how many people to recruit. Then send participants to 350.org to participate in the global day of climate action on Oct 24, or send them over to TckTckTck to keep up with the real global movement and find out what else they can do. Effective movement-building campaigns link generously.

      (4) Free your data. (But first capture it properly.) This is really just for extra credit, but in a few years will likely become the norm. Share some portion of the data you're collecting with others who can innovate on it in ways you can't anticipate.

      To do: Create RSS/XML feed or similar of the messages or geographic locations being added so that we can help build this 'movement' and add content to our own sites or develop clever, perhaps more impactful, uses for this content, like special maps or visualizations, like twistori.com's parsing of twitter messages.

      (5) What movement? Ok, now i'm just nit-picking, because I'm as guilty of over-propagating the word 'movement' as the next guy, but this just feels gratuitous. The website indicates that "Hopenhagen is a movement generated by the International Advertising Association representing the global advertising industry in support of the United Nations." I'm not aware of any social movements ignited by ad agencies. The friendlier language says that "Hopenhagen is a movement, a moment and a chance at a new beginning." I'm all for positive positioning and framing, but if you need to declare your project a movement, it's unlikely that you're going to find yourself in the middle of one.

      To do: Replace some of the marketing language with straight talk. Few will argue with the hopes and dreams listed on the site, but we need to know a little more about you and your intentions in order to get on board. Did a few ad agency heads stand up at an association meeting saying that they have a responsibility to use their advertising skills to make a difference? Or did they choose a campaign for the UN every year and this is it for this year? Here's a good example of how the Step it Up crew told their story to earn basic trust and establish credibility.

      Summary. The bar for effective online campaigning is rising. As more and more organizations come online with prefab online advocacy and organizing tools, we're naturally seeing repititon in tactics. There's nothing inherently wrong with a petition or email-to-Congress campaign -- but they do everyone a diservice when these tactics are pulled randomly out of toolbox rather than driven by a clear campaign plan or effective political strategy.

       

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      Legacy Comments

      Hi Michael,
      Very clear points all around. Comes back to goals & strategic prowess every time. I've seen all-too-closely how ineffective "tactics in a box" can play out, or rather not play out.

      Also your point re: link love can't be overstated. If an org shows its seams, then it should close the gap by referring to others. Collaboration is foundational for all "movements", no?

      Anyhow I hope the Hopenhagen team will act on your feedback. And here's to more loving critique across the board.

      A constructive, loving and fair critique. We need more of this kind of reflection and collaboration if we are going to be the change we seek. Thank you, Michael.

      Gee - you're a negative Nancy this morning. But in all seriousness, this is the kind of critique that while most of us do not WANT to hear, it is something we NEED to hear. The beauty and curse of this medium is that it can always change. Trial and error is the norm in web development and this is powerful when it comes to creating campaigns and movements online. You can keep adding, modifying and tweaking your site, your content and your message forever, because chances are your goals will keep expanding and changing as well.

      I read something the other day online about not so much focusing on Who We Are and What We Do, but on What We Want To Be. I think this is an interesting way present a campaign or movement. It's not always about the people behind the movement, it is about what do we want this movement to be.

      Excellent post Michael. Big Heart!

      I wonder if the choice of 'Hope'-enhagen was not engaged enough. Having to have 'hope' yet again for something we need to fight for is almost counter-intuitive.

      I heard Thomas Linzey speak at the Bioneers Conference in 2006 in SF. This YouTube video explains the idea of 'giving up hope' and I think, also speaks to why 'Hope'-enhagan fizzled.

      He references Derek Jensen's work, which there is no shortage of online.

      All the best,

      Nic

      Michael,

      Thank you for your well-considered critique of Hopenhagen.org. I am one of the (agency) folks working on building Hopenhagen into a “real” movement. And like any real movement, ours is dynamically evolving thanks to the many friends and observers, like you, who have generously offered their critical expertise to our mission. We take your comments to heart.

      Our theory of change is simple: give people a compelling vision of a better future, give them the opportunity to express their support – by signing our petition, writing a letter to the editor or a government official, hosting a rally on their university campus (we’ll be blasting out a ‘how-to’ kit to our student allies in the coming weeks), etc – and by so doing, demonstrate to the world’s leaders that their decisions will not be made with the impunity that global apathy might render; the more they see and hear of “Hopenhagen,” the more cognizant they’ll be that the people are aware of COP15, they care about the outcome, and they hold their leaders accountable.

      To your point about setting clear targets against which we can gauge our success or failure (because yes, this does all sound a bit abstract) – this is about raising awareness, and in that sense, there will only be gradations of success. But you’re right; a goal number of “citizens” would give us a clearer mission and help the movement create its own momentum. So, look for us to talk more about our specific goals in the next iteration of our website, particularly in the Hopenhagen blog where an influential group of authors will help us drive conversation, spotlight other orgs with similar missions and offer new ways to get involved. Generous linking will be particularly important here.

      Even beyond links, we’re keen to engage other change-seekers in more substantive collaboration. We’re currently in dialogue with WWF to figure out how best to leverage our long-standing relationship, and we’ve already been coordinating with takepart.com and student-led sosreach.org to share resources and spread the word. Of course, additional allies will always be welcome.

      And lest I forget, that much-anticipated follow-up email with “next steps” is soon to be on its way to our very patient supporters. (Better late than never!)

      On a final note, while social media, UGC, and our evolving .org play a critical role in building momentum (what do you think about our new Facebook app?), we are especially excited to see Hopenhagen taking root in offline communities. The city of Copenhagen, for instance, has embraced its new alias, swapping out “C” for “H” on road signs, city buildings – even Danish football jerseys. And if all goes as planned, you’ll see Hopenhagens popping up all over the world. Now *that* will be a movement.

      Really well said, Michael.

      I think the biggest challenge lies in problem number 1 - what you've called the theory of change. As a sector, we've grown expert at buiding lists and mobilizing the people on those lists to do a small range of things (some iteration of tell their story and sign a petition). We're not good yet at connecting our efforts to power or being really strategic about who we're recruiting to our lists, to do what kinds of activities, connected in concrete ways to the "real" world.

      Kelly -- Great to hear all that's in the works -- appreciate the update. Am eager to see this succeed, and am encouraged that there's more thought and energy going into this, to help ensure some real impact. Also good to learn that this wasn't just a launch and pray strategy.

      The map with the notes popping up is a tremendous asset -- if there's some way to get a live version of it up in front of delegates or placed on screens around the city in Dec to remind delegations of what (who) is at stake, i could see that potentially making an impact...

      Also, am hoping (no pun intended) that you and tcktcktck are exploring possibility of combining petition totals at some point before Dec

      Congrats on the city's adoption of the meme, very cool!

      Again, thanks for the reply.

      (And thanks Qui, Jon, Michael, and Nic for the kind notes as well.)

      Many interesting ideas and valid questions re: Hopenhagen, which I love because at its core it strives to advance a a very important idea: Optimism is strategic. It is important to create space for an open and honest critique of campaigns. It is also important to consider how the timing of that (albeit constructive) public criticism---especially when directed at a short-term, actively running campaign--- will ultimately contribute to its improvement, or impede it from reaching its goals, which in this case we also (I think!) share. It seems in this case there's a lot to be said for starting with direct communication with those running the campaign to help address concerns. A more public"teachable moment" and analysis could then come after the campaign has wrapped in a few months, and has had a fair shot at success.